Frequently Asked Questions

How can I Order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

 

Why should I buy online?

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

How Do I Track My Order?

All orders are dispatched with the use of a courier service where you can track your parcel directly from the courier website. In order to do this, please use the tracking number provided via email and enter this onto the track your parcel option on the courier website.

If, however you have not received the tracking number, please email us at info@laptopzone.co.uk between 9:30am and 6:00pm, (Mon-Fri, excluding bank holidays). We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

How can I change delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information

What payment methods do you accept?

We accept most credit/debit cards such as MasterCard, Visa, Visa Debit. For more details please contect at info@laptopzone.co.uk

What is your policy for returning items?

Please see our Warranty & Returns policy HERE

Are your prices inclusive of VAT?

Yes. All the prices listed are inclusive of VAT. Our VAT number is 314720825

What is the response time for inquiries?

We aim to respond to all emails/ inquiries within 1-2 business days. During busy periods we may experience backlog of inquiries, but nonetheless will aim to respond as soon as possible.

How Should I to Contact if I Have Any Queries?

You can contect us in various ways which are mentioned here

What should I do if my item is faulty?

You need to inform us as soon as possible if you find that your item has developed a fault. Faulty items are any products that we supply to you which do not conform to the contract. The following are not classed as faulty items:

Any items that fail due to normal wear and tear, accident, wilful damage, failure to follow instructions, negligence by you or a third party, use otherwise than in accordance with their intended use, or any modification or maintenance carried out without the prior approval of Laptop Outlet or the manufacturer.

In the first instance we will attempt to rectify the fault promptly. Failing that, a replacement of a similar aged product will be offered. In some instances when this is not possible a partial or full refund will be offered depending on circumstances.

(Dedicated support numbers for most brands offered by us)
In most cases the manufacturer acts as our agent to repair your goods. For the quickest solution please contact the manufacturer first in the event of any issues.

BrandSupport Number
Samsung03307267864 / 01932454358
Toshiba Laptops / PCs0844 800 2835
Toshiba Camcorders & Products08700660191 / 0871 495 8944
ASUS0870 1208 340
Dell0844 444 5818
Lenovo Support0844 249 1112
Acer0871 760 1000
HP / Compaq0844 369 0369
Sony09050310006
Fujitsu08702434397
EMachines08714670006

What are the terms and conditions?

You can see the terms and conditions here

How to contact customer service?

If you have question regarding our online store (ordering, account questions, technical questions), please contact here